How can we help?
Please take a look at the Frequently Asked Questions below. If you have any urgent queries in the meantime please contact us on +44 017687 88850, Monday to Friday 9AM - 5.30PM UK time.
Online orders
UK Standard Delivery - £5
- With complimentary UK delivery for orders over £50.
- Order before 12.00 to receive it the next working day.
Please note Highlands & Islands or Offshore UK addresses may take 2-3 days longer.
Click & Collect from the distillery - FREE
Pick up direct from the distillery shop at your convenience 24hrs after ordering.
Please note that orders placed after 12pm on a Friday will be ready for collection from 9am Tuesday. For any order you will be contacted to arrange a collection date and time.
International shipping
Unfortunately we cannot ship internationally at this moment. Please shop with one of our partners for delivery outside of the UK.
We offer a complimentary click and collect service from the distillery, open weekdays from 9am to 5.30pm.
We will hold your order for up to 28 days unless you instruct us otherwise. If you do not collect your order within this timeframe, your item(s) will be returned back into stock. Please bring your order confirmation with you upon collection.
As we are classified as an 'alcohol shipper', your parcel must be received by an adult. To ensure a fully secure and tracked delivery service, we do send everything on a "signed for" delivery service (including gift vouchers, which are treated as cash). You will receive a notification by text or email from the courier with your expected delivery date and time.
We therefore recommend you deliver to an address where someone will be available to receive your goods; why not deliver to a work place, neighbour or family member?
You can also easily add further instructions to the courier once you have received the tracking information for your consignment. Please see DPD (UK) - Help for more information.
If you choose to advise that the courier 'leaves your package safe', please note that this is done at your own risk.
If you have already placed your order, and wish to change your delivery address, please call us on 017687 88850 during office hours and we will do what we can to change it for you.
You will also be given a range of options for your package via the DPD "in-flight" notifications by email or text. Access to these will be communicated by email shortly after the package has been dispatched.
We offer customers the option to add a complimentary, personalised gift note to online orders. Use the "Gift Option" link against the product in the basket to add a gift message.
Remember to click 'Save' to add the note to your order.
Please note, gift messages are only avaliable for delivery.
If you have received an incorrect item on your order, please email us or call 017687 88850 during office hours and we will rearrange for a replacement or return.
Please send a photograph of any damaged items to info@lakesdistillery.com and we will review your complaint. Replacements will be reviewed on a case-by-case basis.
If your item has not arrived, please contact us within 14 days of the expected delivery date (given at time of checkout) so that we can assist.
We are unable to offer international delivery outside of the UK at this moment. However you can find our products stocked on;
If you require further assistance please contact us for other independent stockists on 017687 88850 or email info@lakesdistillery.com.
If you would like to order five or more separate orders on different deliveries, please contact us for a bespoke delivery quote.
We also offer a Corporate Gifting service, please contact us for more information.
Gift cards
Following the closure of our Brand Home, including distillery tours and experiences, we appreciate that specific gift vouchers can no longer be used against tour experiences. However, we can convert tour experience vouchers to their monetary value which can then be used against online purchases via our website.
To convert your voucher, please contact us at info@lakesdistillery.com and provide us with the last 4 digits of the 16-digit code on the back of your tour experience gift voucher.
When making a purchase online, you can redeem the value of a gift card by entering its 16-digit unique code in the appropriate field at checkout. Gift card codes aren't case sensitive.
Gift cards can be redeemed online at www.lakesdistillery.com.
They can be used as part or full payment. Any balance will remain on the card for a future purchase.
Gift cards are valid for 3 years from the point of issue.
No, you cannot swap a gift card for cash.
The Lakes will not accept liability for lost, stolen or damaged Gift Cards. They cannot be replaced.
You should treat gift cards as cash.
To check your balance, call us on 017687 88850 or email us at info@lakesdistillery.com with the 16-digit card number on the back of your card, and we'll be able to check the system to let you know how much balance is still available.
Introducing Klarna
Klarna is a new, easy online payment method which allows you to spread the cost of your purchases through their online portal. It's free. Find more details below or visit www.klarna.com.
