How can we help?
Please take a look at the Frequently Asked Questions below. If you have any urgent queries in the meantime please contact us on +44 017687 88850 9am - 5pm UK Time, Monday to Friday.
Visiting the distillery
- We highly recommend booking tours and tables at minimum 24hrs in advance.
- Walk-in visits are welcome, subject to availability.
- Please arrive 10-15 minutes before your tour with your order confirmation to allow us time to check your party in.
Your tour booking can be transferred to a different date or time at no extra cost, please call 017687 88850 or email firstname.lastname@example.org with your booking reference.
We kindly ask for 24hours notice to make any changes. If you are running late for a tour, please let us know and we will see what we can do to accommodate you.
If you would like to cancel your booking, contact us for a refund.
Young people between the ages of 10 and 17 are permitted on our Distillery Tour but must always be supervised. Children under the age of 10 (including babies and prams) are not permitted on any tour for health and safety reasons.
All of our Enhanced Tours are limited to adults (18+) only.
If you are lucky enough to look under 25, please note we operate a Challenge 25 policy.
Dogs are more than welcome in our courtyard and garden areas, as well as in the Shop. Only guide dogs are welcome on the tour.
Unfortunately all photography (including both flash and non-flash) is strictly forbidden during the tours due to health & safety reasons - the distillery is a working hazard area with hot pipes and flammable liquid.
Please refer to our Tours page for latest pricing and opening hours.
The site is wheelchair accessible throughout.
There is a wheelchair lift between floors during the tour. Due to a maximum lift size, we may not be able to accommodate larger mobility vehicles or scooters. Manual wheelchairs are available on site on a first come, first serve basis – please enquire at the time of booking.
Carers are welcome for free, please enquire at the time of booking.
Guide and assistance dogs are also welcome.
Yes we accept group bookings and private tour enquiries.
Stag and hen parties are welcome, however please enquire before booking by sending an email to email@example.com.
If you would like anything special for a private event or corporate bookings, you can find out more about our private hire options here.
Yes, we offer free on-site car parking for up to 50 cars and 5 coaches.
If you are the designated driver, we recommend having none for the road. Our location is beautiful but also rural with winding roads, and we want you to be responsible and stay safe. If you would like to take a sample of our spirits home with you after your tour, we offer 'Driver's Drams'. Please ask your tour guide who will be happy to help so you can enjoy our spirits safely.
The Lakes Distillery has its own bus stop on the Stagecoach X4 / X5 route from Working to Penrith, stopping every 2 hours. Please check with Stagecoach for the latest timetable.
Our nearest local train station is Aspatria, around 12 miles away, operated by Northern Railway. Penrith is the nearest mainline train station on the West Coast mainline.
If you need a taxi, we can make a recommendation for a local taxi organisation. Call 017687 88850 for more information.
If you would like to redeem your complimentary Founders' Club tours, the procedure is almost identical to booking a normal tour.
During checkout, there is a text box to use a 'discount code’. Please enter your code from your membership card and your free tours will be redeemed.
Alternatively call us on 017687 88850 to book over the phone.
Terms & Conditions
1. Membership card and benefits are non-transferable. Proof of identity may be requested 2. Entitles Founder member and guest to free Distillery Tours for lifetime of the Founder member. Other tours are not applicable. 3. Benefits associated with the tour are only applicable when taking part in the tour. 4. Membership card isn’t a debit or credit card, cheque guarantee card or savings account card. 5. Lost or stolen cards will be replaced but we cannot offer the same membership number.
How to find us
From the A66: Turn off A66 at the north end of Bassenthwaite Lake onto B5291. At Ouse Bridge junction bear left (don't go over the bridge). Distillery is on the right after a few hundred metres.
From the A591: use the turning directly next to the Castle Inn onto the B5291. Carry on past Armathwaite Hall. Bear right after crossing the Ouse Bridge and the Distillery is on the right after a few hundred metres.
Google Maps: Type in 'Lakes Distillery, Setmurthy' and it will take you straight to the door.
UK Standard Delivery £5
With complimentary UK delivery for orders over £50.
Orders are dispatched on a next working day service, although Highlands & Islands or Offshore UK addresses may take 2-3 days longer.
Click & Collect from the distillery £0.00
Pick up direct from the distillery shop at your convenience 24hrs after ordering.
Unfortunately we cannot ship internationally at this moment. Please shop with one of our partners for delivery outside of the UK.
We offer a complimentary click and collect service from the distillery shop, open 7-days per week, 10am-6pm (please check for seasonal opening hours).
We will hold your order for up to 28 days unless you instruct us otherwise. If you do not collect your order within this timeframe, your item(s) will be returned back into stock. Please bring your order confirmation with you upon collection.
As we are classified as an 'alcohol shipper', your parcel must be received by an adult. To ensure a fully secure and tracked delivery service, we do send everything on a "signed for" delivery service (including gift vouchers, which are treated as cash). You will receive a notification by text or email from the courier with your expected delivery date and time.
We therefore recommend you deliver to an address where someone will be available to receive your goods; why not deliver to a work place, neighbour or family member?
You can also easily add further instructions to the courier once you have received the tracking information for your consignment. Please see DPD (UK) - Help for more information.
If you choose to advise that the courier 'leaves your package safe', please note that this is done at your own risk.
If you have already placed your order, and wish to change your delivery address, please call us on 017687 88850 during office hours and we will do what we can to change it for you.
You will also be given a range of options for your package via the DPD "in-flight" notifications by email or text. Access to these will be communicated by email shortly after the package has been dispatched.
We offer customers the option to add a complimentary, personalised gift note to online orders. Use the "Gift Option" link against the product in the basket to add a gift message.
Remember to click 'Save' to add the note to your order.
If you have received an incorrect item on your order, please email us or call 017687 88850 during office hours and we will rearrange for a replacement or return.
Please send a photograph of any damaged items to firstname.lastname@example.org and we will review your complaint. Replacements will be reviewed on a case-by-case basis.
If your item has not arrived, please contact us within 14 days of the expected delivery date (given at time of checkout) so that we can assist.
We have recently moved gift voucher systems.
1. Call 017687 88850 to use it against a tour experience.
2. Use it in-store at the distillery shop.
3. If you would like to exchange it for one of the new digital gift cards for use online, please email email@example.com and we will give you instructions for the next step.
When making a purchase online, you can redeem the value of a gift card by entering its unique code in the appropriate field at checkout. Gift card codes aren't case sensitive.
If you would like to use your gift card in-store, simply present your gift card at the till at the distillery and you'll be given the option to redeem all or part of the balance on your card.
Gift cards can be redeemed across The Lakes Distillery - in-store at our distillery boutique, online at www.lakesdistillery.com and against tours and experiences.
They can be used as part or full payment. Any balance will remain on the card for a future purchase.
Unfortunately they cannot be applied to food & drink purchases in the Bistro.
Gift cards are valid for 2 years from the point of issue.
No, you cannot swap a gift card for cash.
The Lakes will not accept liability for lost, stolen or damaged Gift Cards. They cannot be replaced.
You should treat gift cards as cash.
To check your balance, call us on 017687 88850 or email us at firstname.lastname@example.org with the 16-digit card number on the back of your card, and we'll be able to check the system to let you know how much balance is still available.