Terms & Conditions - Privacy Policy
Privacy Policy
Introduction
The Lakes Distillery Company Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy ("Policy") explains how we collect and process you personal data when you visit our webstore www.thelakesdistillery.com.
This Policy describes:
- What information we may collect about you
- How we will use the information we collect about you
- When we may use your details to contact you
- Whether we will disclose your details to anyone else
- Your choices regarding the personal information you provide us
- Details about cookies
We are committed to safeguarding our personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 2018 and the UK General Data Protection Regulation, known as the "UK GDPR" as amended and substituted from time to time (these laws are referred to collectively in this Policy as the "data protection laws").
Who We Are
This Policy is issued on behalf of The Lakes Distillery, so when we mention 'The Lakes Distillery" , "we" , "us" or "our" in the Policy, we are referring to The Lakes Distillery Company Limited who is responsible for processing your data. The Lakes Distillery Company Limited (reg. no. 07769363) with registered address at Nyetimber Head Office, 7th Floor, Asticus Building, 21 Palmer St, London, SW1H 0AD is the controller and responsible for this website.
We are registered as a Data Controller under the Data Protection Act 2018 with the Information Commissioner's Office under registration number Z9428118.
If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us using the details set out below.
Scope
This policy applies to anybody who browses our webpage(s) or who provides personal data (or who request communication) via the emails events@lakesdistillery.com or info@lakesdistillery.com. it also applies to those who request communication via our Website, those who post materials on our Website, and to personal data processed in pursuit of our own marketing and business development efforts. We may also ask you for personal data when you report a problem on our website.
This policy does not apply to the personal data of our job applicants, employees, agents and contractors. The fair, lawful and secure processing of these types of data is governed by other company policies outside the scope of this policy.
The website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully ware of how and why we are using your data. This Policy supplements other notices and privacy policies and is not intended to override them.
Changes to this Policy
We reserve the right to amend this Policy from time to time. This version of the Policy was last updated on 08 January 2025. We will publicise any updates to this Policy by way of our Website.
We reserve the right, in the event that we buy or sell all or part of our business or assts, to disclose personal data held by us to the prospective seller or buyer of such business or assets.
Acknowledgement
By submitting personal data to The Lakes Distillery you acknowledge and accept the practices described in this policy.
We will endeavour to bring this Policy to your attention every time we ask for your personal information and we will seek your specific consent whenever this is required.
Personal data we collect from you
Personal data, or personally identifiable information, means any information about an individual from which that person can be identified. It does not include data where the identity concerned has been removed.
We may collect (and subsequently use, store and transfer) the following personal data about you:
- When you sign up for our newsletter, e.g., your name, email address and country;
- Your name and contact details when making an enquiry, or registering as a customer, or otherwise submit data via our website or via events@lakesdistillery.com email in respect of our event packages.
- When you place and order with us for our products or services: your name and delivery address, contact details (email address, phone number) and bank and payment details;
- When you browse our Website; technical data including internet protocol (IP) address, browser type and setting and other information about your device (for more information on The Lakes Distillery's use of cookies see here);
- Your marketing preferences, which may be adjusted or withdrawn at any time;
- Information you provide when you complete surveys or enter competitions or enrol in promotional events;
- information about your use of our Website and apps; and
- When you make a data subject access request
You are not obliged to provide your personal data to us, but if you fail to provide personal data required to allow us to fulfil our contract with you, for example a delivery order for our products, we may not be able to carry out the contract and may have to cancel the relevant order or service in these circumstances.
Processing Activities
1. Any personal data you provide to use on or after registration, such as names, contact details, occupation, purchase history etc.
Purpose for processing (1.1) : To facilitate the delivery of the services offered on our Website or via the events@lakesdistillery.com email in respect of our event packages by: establishing and maintaining contact between us and you; to provide you with information regarding products or services reflecting your preferences and which we feel may interest you; to process and deliver your orders, including manging payments, fees and charges; providing training and receiving feedback; any other requests you may have as a user of our website or via the events@lakesdistillery.com email in respect of event packages.
(1.2) To deliver promotional materials when: specifically requested; consent is given by way of your marketing preferences; authorised in the context of a specific request.
(1.3) To allow you to participate in competitions, prize draws, surveys or special features of our services, if you choose to do so.
(1.4) To notify you about changes to our services and policies.
(1.5) To publish reviews and testimonials.
(1.6) To promote security and good practice on our Website, to investigate suspicious activity, and to ensure our Website is being used for legitimate purposes.
Legal Basis for Processing : The performance of our contractual obligations to our Customers.
(1.7) The performance of our contractual obligations to users of our Website.
(1.8) Your consent (private individuals) or our legitimate interests, specifically the pursuit of our own marketing and business development efforts.
2. Information you generate when you visit our Website or our apps
Purpose for processing (2.1) To ensure that content from our website and our apps is presented in the most effective manner for you and your device.
(2.2) To administer and protect our Website and our apps, including trouble shooting, data analysis, testing, system maintenance, reporting and hosting of data.
(2.3) To provide and/or enhance functionality on our Website and our apps.
(2.4) To analyse the performance of our website and our apps.
(2.5) To use data analysis to improve our products and customer experience, marketing, customer relationships.
(2.6) To deliver relevant marketing from time to time from us and our partners.
Legal basis for processing: Our legitimate interests, namely monitoring and improving our website and apps and level of service to customers, and your consent whenever required.
Marketing Preferences
You will only receive marketing communications from us if you have signed up for our newsletter or requested to receive marketing communications from us in the past.
We will ask for your express opt-in consent before we share your personal data with any third party for marketing purposes.
You may as us to stop sending you marketing messages by clicking on the "unsubscribe" link in our marketing messages.
Any opt out requests will not apply in respect of personal data provided to us for the purposes of fulfilling an order.
Disclosure to Third Parties
You understand and acknowledge that we use third party service suppliers to facilitate business transacted via our Website. These suppliers have given contractual undertakings that they will safeguard personal data disclosed to them in the course of providing such services in accordance with our instructions, and have agreed to be held liable in the event of any breach of data protection law for which they are responsible.
In addition to these suppliers, there are other third parties with whom we may need to share your personal information for the reasons set out below:
Third Party (1)
Companies within our corporate group (including affiliates and ultimate beneficial owners), or who acquire a controlling interest in our business or its assets.
Purposes for processing: To facilitate the provision and promotion of our business and to monitor our business development.
Legal basis for processing: The performance or negotiation of the contractual relationship between us and our customers, and our legitimate interests, specifically the pursuit of our own marketing and business development efforts, and your consent whenever required by law.
Third Party (2)
Suppliers, such as payment merchants, software/IT systems and PR agencies.
Purpose for processing: To facilitate the provision, promotion and sale of our products and services via our Website or via the events@lakesdistillery.com email in respect of our event packages.
Legal basis for processing: The performance or negotiation of the contractual relationship between us and our legitimate interests, specifically the pursuit of our own marketing and business development efforts.
Third Party (3)
Professional advisors, such as accountants and solicitors.
Purpose for processing: Only when necessary and limited to what is necessary.
Legal basis for processing: Our legitimate interests, namely the proper administration of our business, or fulfilling our legal obligations to users of our Website or in relation to enforcing or defending legal claims.
Third Party (4)
Competent authorities such as regulatory authorities, the Police and HMRC.
Purpose for processing: Only when compelled to and/or when under an obligation to do so.
Legal basis for processing: Compliance with legal obligations, such as for the purposes of fraud reporting or other criminal activity, or in order to apply or enforce our terms and conditions, details of which can be found here.
Your data subject rights
We are committed to guaranteeing the statutory rights of individuals. If you send us a request regarding your rights under data protection law, we will respond within 30 calendar days of receipt and, where possible, address your requests within such time. Where necessary, this period may be extended by up to a further 60 days.
The persons to whom this Policy applies are under no statutory or contractual obligation to provide personal data to The Lakes Distillery. However, should you decide to submit personal data to us, you will have the following rights, as a data subject, under data protection law as summarised below:
- The right it be informed > The right to access > The right to rectification
- The right to erasure > The right to restrict processing > The right to object to profiling
- The right to data portability > The right to complain to the Information commissioner's Office > The right to withdraw consent (e.g., to direct marketing)
Please note, these rights might not always apply, for example if fulfilling your request would require us to reveal personal data relating to another user, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping. If this is the case, then we will let you know at the same time as we respond to your request.
The Lakes Distillery does not engage in profiling which is capable of producing legal or other significant effects for individual data subjects.
Detailed information on the content and the means to exercise your rights is provided by the United Kingdom's Information Commissioner's Office, available here.
Retention Period
In respect of personal data within the scope of this policy, we will retain such personal data until you advise us to securely dispose of it, or until it becomes outdated, or it is no longer appropriate for us to securely dispose of it, or until it becomes outdated, or it is no longer appropriate for us to retain such data. It is your responsibility to inform The Lakes Distillery of any material changes to your personal data to ensure it is accurate. Outdated personal data will be periodically deleted in accordance with our internal data retention policies.
Security Measures
We have taken appropriate technical and organisational measures to ensure our own and our suppliers' information security standards are appropriate to the risks associated with the personal data processing we undertake. Our security objectives include guaranteeing the confidentiality, integrity and availability of personal data and the resilience of the systems that process it. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breech where we are legally required to do so.
It is your responsibility to keep the password provided to you on registration secure and confidential at all times. We will not be held liable for any breach of data protection law arising from your improper use of our Website, or due to your password details being disclosed to any third party. In the event you have reason to believe your interactions with us are not secure, or the integrity of your login has been compromised, please contact us immediately.
International Transfers
Neither we nor any of our data processors transfer personal data too countries outside of the United Kingdom.
Cookies Policy
You can find information about cookies and hoe we use them here.
Contact
In relation to any queries about this Policy or any other data protection matters, please email us at info@thelakesdistillery.com.
08 January 2025
The Lakes Distillery Company Limited. Registered in England No. 07769363. VAT Number 122 6122 61. Registered Office: Nyetimber Head Office, 7th Floor Asticus Building, 21 Palmer St, London, SW1H 0AD.
