Founders' Delivery FAQs
Every year where bottles are due to you as part of your Founders' Club membership, you will be prompted to decide whether to collect your edition, or have it dispatched to the address on your account. Please see below for frequently asked questions.
If you choose to have your whisky delivered to your home, we will deliver your Founders' Year 8 bottle to the Default delivery address listed on your Founders' Account.
To ensure there are no delays with your delivery, you must check that the Default delivery address on your online Founders' account is correct by midnight on 1 October.
To do this, log into your account and click the "view addresses" button. Select the view addresses option, where your default address will be listed under Default. If this is correct you will not need to do anything else.
I need to change my default address
To change your default address, simply choose your preferred address, click edit and tick the set as default update address box before clicking update address.
To assist you with changing your default address, we have put together a how-to guide.
My address is not listed
If your address is not listed, click add a new address and fill in the details, don't forget to select set as default address before clicking add address.
Discover our guide on how to add a new address to your Founders' account.
If you have any issues with setting your address, please contact us at firstname.lastname@example.org.
Since launching our new website in July, we have successfully migrated existing customer records and recent order history. However, for security reasons, passwords have not been transposed.
If you do have an account with us, we recommend taking a moment to reset your account in order to access your order history and manage your delivery information.
You can re-set your account by re-registering here: www.lakesdistillery.com/account/register
Simply use the email address that is associated with your Founders' account and create a new password. An email will be sent to enable you to log in.
If you have any issues with logging into your account, please contact us at email@example.com.
You can collect your bottle at the distillery provided you registered to do so before midnight on 01 October 2023. Any bottles that are collected on site will be signed by our Founder, Paul Currie. Your bottle will be available for pre-arranged collection times at the Founders' Weekend on the Saturday 14th or Sunday 15th October.
For more information on what exclusive offerings we have for Founders' members, visit our Founders' Weekend 2023 page.
If you'd like to collect your bottle after this time, please email firstname.lastname@example.org with your requested date and membership details.
If you have not registered to collect your bottle but would like to do so, please get in touch with our customer care team as soon as possible and we will do all we can to help.
You will receive an email directly from our courier DPD when your bottle is dispatched, so keep an eye out in your email inbox. Please do check your spam and junk files too.
If you’ve chosen to have your bottle delivered, it will be dispatched in batches from mid-October by our carrier, DPD. This project may take up to 6 weeks to complete. We respectfully request some patience during this time, as the logistics of organising the delivery of thousands of very valuable bottles cannot be underestimated.
Then we hope you have a fantastic time. We simply request that you kindly let us know that you would like to delay the dispatch of your bottle and when it will be safe to send it to you.
Please contact us at email@example.com to request a delivery delay or call 017687 88850 and we’ll do our best to send it after your holiday
All UK and Ireland deliveries are made with our courier, DPD. International deliveries will be made separately and one of our team will be in touch with you to organise postage with you directly.
When your bottle is dispatched, you will receive an email with a tracking number from DPD. Track your parcel using this website address: https://track.dpd.co.uk/
You'll receive a pre-delivery notification from DPD, with 'in-flight' options to leave with a neighbour, safe place (at your risk) or attempt a re-delivery. If you have received a dispatch email but no card through the door, or unsuccessful delivery notification within 72 hrs, call us on 017687 88850 and we will look into this for you.
If you haven't received your bottle by the end of November, then please contact us at firstname.lastname@example.org or call 017687 88850 and we will give you an update.
We make every attempt to ensure your parcel arrives in excellent condition.
A replacement box can be arranged if needed. If your bottle is damaged, we will do our best to replace or fix the bottle. To request this, please email images of the damaged box or bottle to email@example.com or call 017687 88850.