Founders' Delivery FAQs
Every year where bottles are due to you as part of your Founders' Club membership, you will be prompted to decide whether to collect your edition, or have it dispatched to the address on your account. Please see below for frequently asked questions.
Essential information
- Your bottle will be sent to the default delivery address on your online account.
- Let us know before the 29 September 2024 whether you would like to collect your bottle or have it delivered.
- If you decide to collect your bottle, you can do so on Founders' Day on 19/20 October 2024 (or anytime thereafter).
- Deliveries will be made in batches from 21 October, this can take up to 6 weeks.
- If you haven't received your bottle by the end of November 2024, please contact us.
Address FAQ
If you choose to have your whisky delivered to your home, we will deliver your Founders' Year 9 bottle to the Default delivery address listed on your online account.
Please check that the Default delivery address on your online account is correct before 29 September 2024.
Log into your online account.
Your default address will be the address listed on the right hand side of the page (on desktop) or the bottom of the page (on mobile).
Log into your online account.
Your default address will be the address listed on the right hand side of the page (on desktop) or the bottom of the page (on mobile).
If this isn't right:
- Click the "View addresses" button once you are logged in.
- If the address is already on your profile, click"Edit" on your preferred address, and tick the "Set as default address" tickbox at the bottom.
- If the address you would like to use isn't already on your profile, click "Add a new address", input the details, and tick the "Set as default address" tickbox at the bottom.
If you have any issues with setting your address, please contact us at customercare@lakesdistillery.com.
You can reset your password here. An email will be sent to enable you to log in.
Please make sure you use the email address that is associated with your Founders' account to create a new password.
If you have any issues with logging into your account, please contact us at customercare@lakesdistillery.com.
We will contact you about your Founders' Club membership & bottle delivery using the email address associated with your Founders' account.
If you have updated your email address since you last contacted us, you will not receive these updates.
To change the email address associated with your Founders' account, please email our customer care team.
You can collect your bottle at the distillery provided you have registered to do so before 29 September 2024.
Your bottle will be available for pre-arranged collection times at the Founders' Weekend on the Saturday 19th or Sunday 20th October.
For more information on what is going on that weekend, visit our Founders' Weekend 2024 page.
Any bottles that are collected on site will be signed by our Founder, Paul Currie.
If you'd like to collect your bottle after this date, please email customercare@lakesdistillery.com with your requested date and membership details.
If you have not registered to collect your bottle but would like to do so, please get in touch with our customer care team as soon as possible and we will do all we can to help.
Delivery FAQ
You will receive an email directly from our courier DPD when your bottle is dispatched, so keep an eye out in your email inbox. Please do check your spam and junk files too.
If you’ve chosen to have your bottle delivered, it will be dispatched in batches from mid-October by our carrier, DPD. This project may take up to 6 weeks to complete.
We respectfully request some patience during this time, as the logistics of organising the delivery of thousands of very valuable bottles cannot be underestimated.
If you haven't received your bottle by the end of November, please contact us.
If you'd like to delay your delivery, or if you are on holiday, please let us know when it will be safe to send it to you.
Please contact us at customercare@lakesdistillery.com to request a delivery delay or call 017687 88850 and we’ll do our best to send it after your holiday.
All UK and Ireland deliveries are made with our courier, DPD.
International deliveries will be made separately and one of our team will be in touch with you to organise postage with you directly.
When your bottle is dispatched, you will receive an email with a tracking number from DPD. Track your parcel using this website address: https://track.dpd.co.uk/
You'll receive a pre-delivery notification from DPD, by email or text with 'in-flight' options to leave with a neighbour, safe place (at your risk) or attempt a re-delivery.
If you have received a dispatch email but no card through the door, or unsuccessful delivery notification within 72 hrs, call us on 017687 88850 and we will look into this for you.
If you haven't received your bottle by the end of November, then please contact us at customercare@lakesdistillery.com or call 017687 88850 and we will give you an update.
We make every attempt to ensure your parcel arrives in excellent condition. Please notify us of any damages within 30 days of delivery.
A replacement box can be arranged if needed. If your bottle is damaged, we will do our best to replace or fix the bottle.
Send damaged box or bottle photos to customercare@lakesdistillery.com or call 017687 88850.
Contact us
If you have any other questions or queries about your Founder’s Year 9 bottle release, then please contact one of our team at customercare@lakesdistillery.com or call 017687 88850.
